[Resolved] Idea Cellular — idea cellular wrong permanent disconnect my idea postpaid number [protected]

[Resolved] Idea Cellular — idea cellular wrong permanent disconnect my idea postpaid number [protected]

G gpk1984

Dear Sir/madam My idea postpaid number +[protected] put on permanent disconnected without any inform. I had put my [protected] in safe custody for two months in maharashtra due to travel to onsite. My all bank work with this number and this is my oldest no as i am using it last 10 years. It was permanently disconnected 15 jan 2017 without any inform on my alternate number or registered email id. Even after reaching to idea care and with mail written them and provided needed documents they are not activating my number. Please help me and reactivate my number as soon as possible. I hope you will do well for me. Thanks and regards Gunvant kolawale Was this information helpful? No (0) Yes (0)
Jun 30, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 21, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our records, safe custody was activated on 18/07/18 for 180 days. However, the communication was sent that failure to give reconnection request from your end within 7 days will lead to permanent deactivation of your idea number. We are unable to check the request for reconnection of mentioned number post 16/01/18. Hence, your services got permanently disconnected. Also, we are sorry to inform you that we are unable to provide you the same number. Regards, Neha
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