[Resolved] Idea Cellular — idea cheat me with 49 ruppes night pack

rajeshigi

from Bhopal, Madhya Pradesh

Address:

Katni, Madhya Pradesh

on 27 aug 2014 night between 1 to 2 am i activated 49 rupees night pack which is 1 gb pack but after using 538mb data data connection was not working and when i check my balance 95 rupees deduct from my main balance. when i complain to idea care they told me that you reach the limit of time period but i'm using this data between 1 to 2 am for only 1 hour at night time and 49 night pack validity is from 12 am to 6am . so please help me and i want to refund my whole balance. my name : Rajesh kumar number :[protected]

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular