Idea Cellular — idea company cheated me... 30 balance deducted by activating star talks pack

My idea number's ([protected]) got debited twice for ₹15 each time on 15th & 17th may respectively... That means my ₹30 balance got deducted from my main account balance forcefully and unknowingly.

I get a number of spam messages by idea on the same no. Daily. Hence, normally i does not check the messages... But some time ago again i received a message and i just checked it and was surprised and utterly disappointed to check that ₹15 has been deducted for some rubbish star talks celebrity chat service pack renewal for which i have never requested and then i also thought to check some earlier messages and was again surprised to know that earlier as well the 15₹ was deducted on 15th may for the renewal of the same fraud.

I also tried to call on their customer care some time back but some of the executive picked up the call & muted it without doing any conversation for about 10 mins then i disconnected the call from my end. Then i sent a sms to stop that fraud so that further deductions will not happen from my account.

I want my deducted amount/balance in my account back as earliest as possible. And also want a confirmation from idea that this fraud has been deactivated and i will not be charged again for any such rubbish things...
+4 photos
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
May 19, 2020
Updated by yvt
Still awaiting for the refund... No response received from idea yet...
May 19, 2020
Updated by yvt
Called the Customer Care again today @198. ... One of their executive answered the call and that too with the fixed pre- decided answer that he is working from home and he couldn't check or provide any details and couldn't assist me on this. He just kept repeating the same thing to call on 155223 where only IVR was available and only got a message that no VAS is activated on your number and call was disconnected...

This clearly means that the idea company doesn't even bother to to listen to the customer's queries and complaints, they are not willing to refund the looted amount from me and they will keep looting the customers again and again... If getting such service then why should we continue with Idea... Better we get the sim ported in another company... Jio is way far better than these people...

I want the deducted amount refunded back at the earliest...
May 26, 2020
Updated by yvt
No update yet from idea on the above complaint...
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information