[Resolved]  Idea Cellular — idea customer service center - mata mandir road, kashipur

Address:

Udham Singh Nagar, Uttarakhand, 244713

Visited idea office located at mata mandir road kashipur to pay my bill and get my postpaid number converted to prepaid. The staff (A lady clad with numerous layers of makeup) behaved in highly unprofessional manner and started shouting on me when i requested her to charge on pro-rata basis and thus convert my number to prepaid.

As per my experience the bill can be paid at any store on pro-rata basis and the number gets converted to prepaid. But the lady was hell bent om asking me to visit the city where the sim issued (In same state). She was adamant and was literally not willing to listen to me.

I understand that whatever might be the process for conversion of sim needs to be followed but the same should be conveyed politely to thr consumer.

I really did not expect the same from an organization like idea and will switch to other operater in future.