[Resolved] Idea Cellular — idea given me 1 offer on my mobile but when i recharged with that amount, it has activated other pack which is not this plan which i offered

amitdada12

from Pune, Maharashtra

Address:

411033

Date of incident:09-august-2017

Idea given me 1 offer on my mobile:
Offer was: 404 recharge will get unlimited calls and 84gb internet 84 days
But when i recharged with that amount, it has activated other pack which is not this plan which i offered and now they are not responding to my calls. I also visited custom care outlet but they also ignored my issue.

Please give me offer which idea shown by dialing *121#

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Sep 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2017

Idea Cellular Customer Care's response Hi amit,

Complaint has been raised for above concern, please find the service request number.
[protected]

Regards,
Simranjeet Arora.