[Resolved] Idea Cellular — Idea harassing customers | |||
Hi I have an idea prepaid sim.from past two weeks i am facing a problem.whenever i call someone feom my idea sim .idea promotes its packs like recharge 90 and get upto 120 . For 5-10 seconds. This is annoying me.every time i try to call same thing happens.i called idea customer care to stop this as i have Opted DND service.but they said that they cannot stop this as it's a company's rule. please help Was this information helpful? | |||
May 29, 2016 Complaint marked as Resolved Thanks for resolving issue i was facing . Idea's official calls me to now if my problem got solved .thanks again. Idea Cellular customer support has been notified about the posted complaint. Verified Support May 25, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the unpleasant experience. Kindly provide your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular | |||
 2 Comments | |||
Comments
I e-mailed my details to idea.and today i have got an email from idea that my request no is Q1-[protected]. They said that they are working on my concern regarding Pre call announcement and try to solve it as soon as possible
Reply
Dear Customer,
As per your telecon with our customer service associate on 28th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 28th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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