[Resolved] Idea Cellular — idea has disconnected my prepaid mobile connection without any reason
S
sekhar2015
from Chirala, Andhra Pradesh
Address:
500016
My prepaid mobile no.[protected] was deactivated by idea on 29/9/2018 citing reasons of non compliance in submission of fresh documents. I have taken this mobile no.in 2011 after submitting address proof etc. Due to which i was able to use the mobile no. From 2011. However idea suddenly woke up and sent me sms asking me to submit fresh documents and application or else they would disconnect my mobile no. They have disconnected my mobile no. On 29/9/2018. When i went to tbeir store yesterday to discuss the issue, their representative asked me for aadhar no. For restoration of my connection or for new connection. When honourable supreme court had said aadhar is not required for mobile connections why are they insisting on aadhar no. From the entire issue i understand that since my mobile no has not been linked to aadhar no. They have disconnected my mobile no.. I therefore request trai to intervene and stop this harassment in the name of fresh documents and application and see that my mobile no which was deactivated is restored.
Sincerely
Rajasekhar
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Nov 8, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your alternate number in order to assist you further.
We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.
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We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.
Regards,
Prajakta