Idea Cellular — Idea is the worst service provider

Address:

Pune, Maharashtra

Hi, I am using Idea postpaid connection since 2014. My number is [protected]. Last month i have changed my plan from MH Premium 175 to Privilege 299 plan as my internet usage is more than calling. In 299 plan i am getting 750MB 3G data and after 750MB usage internet speed will go down. The idea bill generation date is 23rd of every month and i have changed my bill plan on 25th may, 2015. Idea has charged me Rs. 239 for internet usage for 2days(23rd to 25th May) on prorata basis. I am ready to pay Rs. 239. They have charged extra Rs. 332 for internet usage (which was already included in my 299 plan) bymistakenly. When i called them up and asked for it so they apologize and inform me they will deduct these charges from my bill on bill generation date and told me to give reminder call again on 23rd of June. I called them up again on 23rd June to remind them for the deduction but they told me to call on 24th again. I got the info that they will generate the bill on 24th so i called them up on 24th June again but they denied to deduct that extra charges. I spoke to Musheer(Senior Executive) and told him that i had already spoken to your executive for these extra charges and got to know from him that it was charged extra but Musheer was so rude as he was doing favour on me and not ready to listen anything. I have sent the email thrice for the same thing and getting automated response stating that will be getting in touch with you in 48 hrs but i am not getting call from them. I called them up many times and spoke to their executives. I have emailed them to tell me my total bill till today so that i can my bill and stop using idea services but they are not telling me. I have paid Rs. 750 for may-Jun and i am going to stop this service from tomorrow. I will wait for their resposnse till tomorrow morning otherwise will stop using this number as i have already paid the amount.