[Resolved] Idea Cellular — idea money fraud sbi credit card transaction

Dr.Ravi Shankar Saripalle

from Bhimunipatnam, Andhra Pradesh

Address:

530017

Dear sir,

This happened today 06/12/2017, when i got a call from mobile no, [protected] where the person said we are calling from sbi credit card and she asked the credit card details for the purpose of issuing a fresh card and updating my reward points in the new card. I gave the card number and she asked the cvv & otp which i gave her. When i checked the sms the transaction has already been completed.

Please request you to help me on this matter to get back the amount.

Card details :

Sbi bank ([protected])

Thank you for using your sbi debit card 521xx5610 for a purchase worth rs4989.0 on pos mpesa at mpesa txn# 334277.

Thank you for using your sbi debit card 521xx5610 for a purchase worth rs9999.0 on pos mpesa at mpesa txn# 347352.

All the transactions are under settlement
Date description type amount spent (Rs.)
06/12/2017 idea cell-billdesk mumbai in 4, 989
06/12/2017 idea cell-billdesk mumbai in 9999

Please do the needful so that the frauds do not get the money

Regards,
Ravi saripalle

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Jan 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As we're unable to fetch the details for the given number, we request you to share us your Idea contact number. Also, requesting you to not to share or confirm any bank account details with anyone also, we suggest you to take the help of legal authorities and file the FIR for the concern.

Regards,
Hitesh

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Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 4658 in your mail to enable us to address your concern on priority.