[Resolved] Idea Cellular — idea payment - fraud transactions from my credit card to idea payment

Tushsr

from Pune, Maharashtra

Address:

411015

Dear team,

On 9th october, i received a fraud call from the phone number [protected] narrating my reward points for citi credit card. I got the call on my idea number. They first provided me all my correct first 8 digits of card number and informed me my rewards points is expiring. They told me to convert them to cash back. Then they asked me my cvv and after that i found 4 transactions of rs. 4700 each towards idea payment in from my credit card ending with 2018. The details are attached here. Please investigate into this matter and stop the payments. I could see lot of people are cheated in the same pattern. Which raises concerns towards credibility of idea network.

Thanks
Tushar.
M - [protected].

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Nov 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by Tushsr How this is resolved??

Oct 12, 2017

Updated by Tushsr I found multiple complaints of same type and no action is taken on the guilty. It seems something very wrong is happening with IDEA customers.

Verified Support

Oct 14, 2017

Idea Cellular Customer Care's response Dear Customer,

We request you not to share or confirm any bank details with anyone. Contact your bank and block the card. We suggest to take the help of legal authorities. Kindly file a FIR against the same.

Regards,
Lakshmi.