I was over charged by idea postpaid, as my previous postpaid plan was of rs 349 (Bill cycle dates 5 april 2018 to 4 may 2018) in between middle of bill cycle i changed my plan from rs 349 to rs 389 nirvana. I switch to new rs 389 plan on 24th april 2018.
In final bill receipt i was charged as
1) 5th april to 23rd april - (Rs 349 my previous plan)
2) and 24th april to 4th may (Rs 389 new nirvana plan)
After talking with customer care he told me i was charged with pro data basis fine..
So my point since i have put my plan change request on 24th april (13:38hrs) then why my rs349 previous plan exists till 23rd april, prodata basis charges needs to add 24th april half day...
Suppose if i send 1000 sms with my previous plan on (Rs349) on 24th so i have to be charged with rs 1.5 per sms but then i change my plan to rs 389 niravana plan as niravana includes free sms then in that situation pro data charges includes 24th
And my bill slip needs to be look like this
5th april 2018 to 24th april 2018 (Rs 349)
And 24th april 2018 to 4th may 2018 (Rs 389)
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As in bill it is clearly mentioned that proration is done to calculate exact rental & usage charges based on the number of active days o[censored]sage.
So if i have given plan change request(from rs 349 to rs 389) on 24th april then my previous plan will be active till 24th.
Apologies for the inconvenience caused. We would like to inform you, that the bill has been generated accordingly as per your plan, pack and usage charges on proration basis for the mentioned number. Also, we've informed you as per our earlier communication that proration is calculated on the basis of the plan rental & usage charges based on the number of days the benefits has been utilized. For further assistance, kindly reach us on 12345 or 198.
Regards,
Lavina