[Resolved] Idea Cellular — idea prepaid online recharge fraud | |
Please refer transaction id:[protected] through ccavenue regarding idea prepaid online recharge While doing online recharge rs. 348 (After availing discount coupon of rs.50 on rs. 398) as reflected by ccavenue, rs. 398 were deducted from my account. This is unethical and illegal as the amount to be deducted was shown to be rs. 348 while proceeding through online transaction but amount deducted was rs. 398. The complaint email ids provided by idea are wrong so my complaint email also did not reach them. You are requested to take immediate action. Was this information helpful? | |
Jun 17, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 17, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist. Regards, Lavina Verified Support May 17, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist to assist you further. Regards, Lavina | |
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[protected]
Idea Cellular Customer Care's response, May 19, 2018
Verified Support
Dear Customer,
As per our communication, we've informed you regarding the recharge coupon that it has been successfully reversed for the mentioned number. Also, you can check the same by the below given link for your reference. For further assistance, kindly contact us on 12345 or 198.
https://care.ideacellular.com/wps/portal/account/online-recharge
Regards,
Lavina
As per our communication, we've informed you regarding the recharge coupon that it has been successfully reversed for the mentioned number. Also, you can check the same by the below given link for your reference. For further assistance, kindly contact us on 12345 or 198.
https://care.ideacellular.com/wps/portal/account/online-recharge
Regards,
Lavina
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lavina