[Resolved] Idea Cellular — Idea sim inactive automatically

nitinmbahr

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122001

Hi,

On 19th March, I was using internet, suddenly internet was disconnected and No Service .
I restarted my phone, took out the sim and put it again still the same thing.
On 20th March at 11AM, called Idea customer care and they are saying that the SIM is inactive since I might have not used it for 30 days or due to external/internal damage. I told them till yesterday it was working fine, how come I am not using it or its damaged, those people dont have the answer
I have 3G recharged data in that sim around 2GB. Now they want me to visit customer care and again get a new sim and pay money.

My idea mobile is [protected] .
IDEA changes your life is the slogan and this is what it has changed.
I want the concerned authorities to check this and activate my sim with the same number.

Thanks
Advocate Nitin Garg

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Mar 20, 2017

Complaint marked as Resolved

Please describe what steps have been taken by the company to resolve my complaint, as it is not resolved.

Idea Cellular customer support has been notified about the posted complaint.

Mar 20, 2017

Updated by nitinmbahr Please describe what steps have been taken by the company to resolve my complaint, as it is not resolved.

Verified Support

Mar 20, 2017

Idea Cellular Customer Care's response Hi Nitin,

We sincerely regret the internet issue that you are facing. We'll get in touch with you soon with assistance

Regards,
Paras

Verified Support

Mar 21, 2017

Idea Cellular Customer Care's response Hi Nitin,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Riya