[Resolved] Idea Cellular — illegal deduction of my balance | |||
Dear sir Idea cellular My mobile no. Is [protected]. My balance has been deducted two times. First rs 99 and secondly rs 11. I already have net pack. My balance has been deducted by sending me msg for downloading newarrival games from indiagames. And second time for downloading animation from nazara. But i have not downloaded any such content. My balance is deducted without any matter. I want my money back. If you don't take any action about it i will have to port my sim card. I can't recharge my sim card. Because you will again deduct my balance. If you don't take any action then i will port my sim 1. Last successful recharge=120 2. Last successful recharge date=25jan 2018 3. Mobile no. [protected] Thank you. From Yogender Mob no. [protected] Was this information helpful? | |||
Mar 28, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 25, 2018 Idea Cellular Customer Care's response Dear Yogender, We regret the inconvenience caused. We would like to inform that you were charged for wap content downloading. We request you to avoid clicking on unwanted services or ad pop ups while browsing the internet to avoid unwanted deduction. Regards, Prem | |||
 3 Comments | |||
Comments
Today 23/02/2018 unnecessary balance deduction by service 51998 he or she told me your digital camera out with your and take picture of anything you find intersting what is this why my balance deduct
What a shame ……despite your executive request s, “if any thing i can do it for you sir”
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What a shame ……despite your executive request s, “if any thing i can do it for you sir”
Idea Cellular Customer Care's response, Feb 28, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. We would like to inform you, that you've raised the request post 24 hours of the deduction. Also, as per our record you've been charged while using WAP service. However, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina
Apologies for the inconvenience caused. We would like to inform you, that you've raised the request post 24 hours of the deduction. Also, as per our record you've been charged while using WAP service. However, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina
On 6 th feb 2018 i got deducted from some stupoid service on same day i deactivated and asked for money. Ur executive said money vl b refunded.and if i call again after waiting for 10 days ur people are so rude amd telling money wont come as executive didnot raise any refund.open ur recordings and listen first then ans costomers
Idea Cellular Customer Care's response, Feb 28, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the customer care executive name and number to assist you further.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the customer care executive name and number to assist you further.
Regards,
Lavina
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Sorry for the inconvenience caused. As per our record, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. However, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and to avoid the inconvenience. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina