[Resolved] Idea Cellular — Illegal money deduction from main balance

AÑikeT M

from Nagpur, Maharashtra

Address:

411015

Hello,
Today I received 2 messages saying
1: Thanks for downloading mydala deals from mydala
2: You have been charged:29
Current balance is :21
What is all this stupidity from idea.how and when this thing happened.Also there is no such file or data related to that my dala .And who is responsible for this and also my money is been deducted without any prior notice or action.I want it to be refunded

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May 20, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2017

Idea Cellular Customer Care's response Dear Aniket,

Please allow us some time to look into this. Will update you on status shortly.

Regards,
Yogita

Verified Support

Apr 19, 2017

Idea Cellular Customer Care's response Dear Aniket,

As per your telecom with our customer service associate on 16th April 2017 we wish to affirm that your concern has been acknowledged and a Complaint for VAS Activation Dispute has been initiated with us under Reference Number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Sonal