[Resolved]  Idea Cellular — I'm complaining about sim card that i've lost

Address:516172

I'm using idea sim card [protected] which was put aside for some days. Later i came to know that the sim card was blocked and was assigned to another fellow. I was not informed about this and i needed that mobile number which belong to me earlier. I complained it to idea service center but no response was received from them. Also i linked up my email id to that simcard but i received no warnings from idea customer service. I want that mobile number at any cost.
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Jan 13, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2016
Idea Cellular Customer Care's response
Hi,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Esther
Verified Support
Dec 13, 2016
Idea Cellular Customer Care's response
Hi,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Raj
Complaint comments 

Comments

Hi iam using idea my number-[protected] can you please send my outgoing and incoming call history to this email [protected]@gmail.com

Thanking you
Idea Cellular Customer Care's response, Dec 13, 2016
Verified Support
Hi Aruna,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.

Regards
Esther
I purchased a idea sim from Nehru Place, Delhi, I submitted all docs for prepaid SIM number [protected] yesterday. When I try calling 59059 to activate, my phone says "Emergency calls only" and won't call the activation number. What to do?
Idea Cellular Customer Care's response, Dec 13, 2016
Verified Support
Hi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Esther
Idea Cellular Customer Care's response, Dec 14, 2016
Verified Support
Hi,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us your alternate mobile number and the convenient date and time to contact you and have your issue resolved.

Regards,
Esther
Respected sir,

i want incoming and outgoing calls list...
My mobile no. [protected]...
Send the list to my email.
Mohan.[protected]@gmail.Com

thanking you,
Idea Cellular Customer Care's response, Dec 13, 2016
Verified Support
Hi Mohan,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.

Regards
Esther

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