[Resolved] Idea Cellular — Imposed service activation and balance deduction. | |
In this matter I want to inform that I am using idea service with [protected] in jhansi (up east).
So as I received data from idea 1.25 GB, I were surfing the internet on 15/11/2015. suddenly I received a message by idea for activation done of socialbook and charged amount of Rs 21, which was not actually demanded by me.
And I can say that it was a fiction in that page at that time for activation of socialbook and that page comes on screen without demanded. So I can put this activation of socialbook In category of "imposed ". After that I contacted to customer care of idea for informing this situation and resolution but he didn't give any satisfactory Answer and even cut the call without whol discussion. After that Emil to "[protected]@idea.adityabirla.com" from my mail id "rahul.[protected]@gmail.com" but after 2 days I did not get any reply by idea. So I am now contacting you, and want to inform you that I am not even know about socialbook and did not activate the service and even after 5 days I am not use that service as I have not need for that and not demanded by me.
This is my first meet to idea service and I really disappointed with company.
kindly check the information I provided and provide a resolution.
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Aug 5, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan activated. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan activated. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the trouble with your prepaid balance. We'll check this and try to resolve asap. You can also call 198 from your Idea mobile for further assistance.
Thanks & Regards,
Customer Care, Idea Cellular