[Resolved]  Idea Cellular — inability to use volte service and slow internet speed

Address:

Patna, Bihar

Had ported my number [protected] from jio to idea on june 01st 2020. The number was activated on june 03rd or 04th probably. Since the day of activation of the idea sim i am unable to use volte services on my phone as well as facing internet connectivity and speed issue.

Having complained regarding the same to the customer care calling executives multiple times and mailed them too. But no resolution has been provided to me so far. The executives have been so uncooperative. When i reached out to mr gautam bohra, the area manager of idea, i suppose, on [protected] he was so rude and answered that they were checking the problem as if idea is doing some favour upon me.

I am asked to wait for 4-5 days more which is very harassing for a customer as i have been waiting for days and continously in conversation with them.

Kindly check and escalate the issue to expedite the resolution process. Thank you.

Regards,
Labeeb akhter
Contact - [protected]