Idea Cellular — Incorrect balance deduct | |||||
My mobile number is --[protected]. I receive a call from this number [protected] on 26/11/2015 at 6.30 pm .there is a person on this number and he say that you are a good customer so idea gives you 600 MB data free of cost without an charge . you want to confirm for taking this profit. I again ask that is it free of cost or not . again he said that yes this pack is free of cost. spoke person say to me are you want to confirm for activate this pack . i say ofcourse activate it. after one hour i receive a message from idea that special recharge activates, debited Rs -- 147.00 . after read this message i call to customer care they said to me there is no such type of offer. this is a paid offer which activate by your side so we cant refund your money that is Rs 147.00 . i call to customer care about 10 times but there is no response . i say that please show me the recording of that call. but they do not give me the recording .. Was this information helpful? | |||||
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Idea Cellular customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Customer,
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 1st Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 1st Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular