[Resolved] Idea Cellular — Incorrect billing for the services never activated or used.

Vishwas phadke

from Bengaluru, Karnataka

Address:	411033
Website:	x

Though i have never activated and never used any service as 'magic box', through so called vas, my account is being charged rs.35/- per week towards the same.
You can check whether i have used these services. But your office is confirming that it has been activated since 6th may 2016. This is totally incorrect and not acceptable. It is therefore requested to arrange to credit the amount @rs 35/- per week, being charged on my account. My mobile no is [protected].

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 30, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for VAS has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 05, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 4th July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular