[Resolved] Idea Cellular — incorrect charges deducted from balance | |||
I had recharged my prepaid phone with an unlimited call, data pack. I had received an sms stating pack is valid until 14-feb. However on 12th feb, ~rs. 150 got deducted from my balance. I followed up 'n' number of times to get resolution. Upon enquiry, idea customer care told that my pack expired on 11th feb itself and hence i was charged for data usage. Now idea is not ready to accept their mistake and i am just being directed from one idea authority to another. This is not the first time this has happened. Kindly help me with this issue. Was this information helpful? | |||
Mar 24, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 21, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, there's no deduction details found in your account for the mentioned period. However, we request you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. Also, we've taken note your feedback for further improvement of our services. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina Mar 28, 2018 Updated by nikitadb Hi Lavina, on 12-feb, I was under unlimited data pack and hence the charges are incorrect. Attaching images which prove that 1. my unlimited pack validity is till 14th Feb. 2. My recharge was valid for 84 days. So charges of almost Rs. 150 should be reversed as there was incorrect communication from Idea side.   | |||
 3 Comments | |||
Comments
I have done an online reacharge of Rs 50 as on 12/02/2018 through net banking. Payment is deducted from my bank account but reacharge not done. Kindly do the needfull...
Idea Cellular Customer Care's response, Feb 20, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.
Regards,
Lavina
Check sr number : Q[protected] for details. 150rs are cut and you are saying there are no deductions found? This is prak of your ignorance. Also i have reveived sms from idea regarding pack validity and not flash sms.
Idea Cellular Customer Care's response, Mar 3, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. As per our record, you've been charged appropriately for data usage on 12/02/2018. Also, we suggest you to send an SMS as NO<space>INFO to 1925 to give data consent and to avoid the inconvenience. However, if any special offer is communicated to you via SMS we request you to share us the screenshot of the same to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. As per our record, you've been charged appropriately for data usage on 12/02/2018. Also, we suggest you to send an SMS as NO<space>INFO to 1925 to give data consent and to avoid the inconvenience. However, if any special offer is communicated to you via SMS we request you to share us the screenshot of the same to assist you further.
Regards,
Lavina
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Network is so bad that i cant recieve calls
Plz help
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
Regards,
Lavina