[Resolved]  Idea Cellular — incorrect information on website

Address:Pune, Maharashtra, 411017

As per the idea offer of rs 357 with 1.5gb/ day, unlimited calls, and i fb free data and 100% cash back if we activate the plan through idea app or website... After doing the same thing i never recieved cash back, when i called customer care number i was told cash back will be received after half an hour... I did not r coerce any so i called after 3hours then my call was transferred to support team in which i spoke with ashwini... Who was pathetic... If this is the customer service provided then it is the worst that idea provides... Keeping a customer on hold for 10 minutes and then talking rude...
I was informed it was not 100% cash back but i will receive some 7coupons and then some kind of 51 rs cash back which was never mentioned in website...
So this is somethingfraud happening.
I request you all to give me a solution of this or else i will sue idea
I might choose other provider if this is happening and i will make sure i will tell all this things to everyone
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Feb 6, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2017
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. We request you to share us the complete details of the customer care executive name and number on which you have spoken. As per the norms, you have received the benefits of the given recharge accordingly. To check the details of the cask back offer you can refer to the below given link for the same.

http://www.ideacellular.com/wps/wcm/connect/idea/promotions/idea-cash-back-offer

Regards,
Lavina
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