| Address: | Bangalore, Karnataka, 563006 | | Website: | care.ideacellular.com |
I have made a recharge via https://care.ideacellular.com, for Rs 49 - local calls at 30p/ min and Rs 47- STD calls at 25p /min.
The charges are deducted as per plan for local calls, but I was charged more even more for STD calls post tariff cut voucher application.
When checked with Customer Care executive she was very rigid and mentioned such plan for Rs 47 for STD call doesn't exist. The plan do exist on idea website and the validity shown was for 90 days. When I asked to check online on the site, she refused.
PFA proof documents for the same containing the recharge message + idea website where it displays Rs 47 plan ( for STD) with 90 days validity + call details on 17th June made to Customer care.
Why its still being displayed online to fool customers, and to waste their money. Idea cellular is pathetic along with the CC executives who try to close the complaint case by giving false reasons : as they tried to contact via phone but couldn't.( I received no call from CC ). Till now no action taken from Idea end even after providing several proofs.
I was told a refund of Rs 47 is made but I did not receive any amount. Idea team also failed to explain on why such wrong information was displayed on the site.
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