[Resolved]  Idea Cellular — incorrectly charged for roaming charges

Address:

Pune, Maharashtra

I have been using idea since a year with a add-on card, recently i changed plan of one of the cards to ultimate 999 plan where i get everything free including roaming, but idea is still charging me for roaming charges. From last 3 months. I called up customer care to raise a complaint, i was given waiver in first month bill but next 2 bills the waiver was refused stating my other number doesn't have same plan so i will be charged for roaming. It doesn't make any sense for me. I was also told to separate both the numbers and have different account numbers. I went to idea store thrice but they say it is not required to separate both the numbers and i should get the waiver. There have been multiple complaints which were closed stating the charges are correct.

Need help in resolving this.