[Resolved] Idea Cellular — inr 100 is deducted from my account

Anson Joseph

from Kottayam, Kerala

Address:	Kottayam, Kerala, 686605
Website:	Nazara

Inr 100 is deducted from my account followed by the message
"dear customer,
Thank you for downloading animation from nazara.
You have been charged rs. 100
Your balance is rs. 38.87"
What should i do to get it back and to know what is the real reason for this.
I have not downloaded any sort of file related to nazara in my phone. What the hell is wrong with idea to get me paid for a service i have not used

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Apr 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the trouble caused. As per our records, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Neha