[Resolved] Idea Cellular — international roaming in ottawa canada not working

Deepinder16

Address:	Chandigarh, Punjab, 160036
Website:	[email protected]

We got activated 4999 plan in our postpaid idea phone [protected]. But the service is horrible. It didn't work here. We had to face a lot of inconvenience on arrival. Despite our repeated emails, idea failed to provide services here. We came here for 20 days. Already 7 days gone but idea failed miserably in providing services here. We have already sent emails but they are closing complaints by saying - we tried to contact you but your phone is not working. This is what our problem is damn it. This phone is not working. Will this ever work???

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Sep 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Kindly share your alternate contact number so that we can assist you further.

Regards,
Neha

Aug 25, 2018

Updated by Deepinder16 My alternative number of canada is +[protected]

Verified Support

Aug 25, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. Kindly share your alternate number ( manually) as the number which you've shared, is not visible from our end.

Regards,
Neha

Aug 25, 2018

Updated by Deepinder16 We are in canada how can we give indias number

Verified Support

Aug 28, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your active international number ( Manually) so that we can get in touch with you to discuss your concern.

Regards,
Neha