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Idea Cellular

Idea Cellular — Internet issue.

Address:Mumbai City, Maharashtra

On 20th October 14 SR# C1-[protected] was closed without resolving the Internet issue which I am facing in Malad location later again I had raised issue on 30th November 14 SR# C1-[protected] which was again closed without providing resolution or proper time lines to resolution on the issue. Since 3 days was receiving call from idea Mr. Mitulesh and I had clearly instructed not to close the SR until the issue is resolved today his senior Nikil spoke to me and assured the SR will not be closed and with 5 min I received massage stating that SR had been closed. It is clear that idea employees provide false promises/assurance on calls. I need compensation for the mental harassment and false promises and my issue to be resolved on priority.
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 8th Jan 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
My issue is still not resolved if your company is not able to provide services than refund my Internet charges since Oct 2014. I pay for it and i want service it is as simple as that.
Reply

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