[Resolved] Idea Cellular

[Resolved] Idea Cellular — juice up vas

P Parth Godhiwala from Surat, Gujarat

My phone number is [protected] MH circle Idea Sim card. I was recently charged for a service named Juice Up for which I did not request. On 5h of August 2017 it got activated and they renewed it with a charge of 150 rupees. I did not see the message as I don't get much time to go through messages received from such numbers. My balance was near nil so I went through messages and got acknowledged about the same. I never activated the scheme by any means and customer care guy says company won't take its responsibility. Please help me out a sum of 185₹ is cut already without my permission The only thing they did for me was DE activate it. +2 photos Was this information helpful? No (0) Yes (0)
Sep 18, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 15, 2017 Idea Cellular Customer Care's response Hello Parth, We understand how frustrating is this. As checked and found, there is renewal of the value added services. So, the amount of Rs 150/- is deducted from the main account balance.You may write back to us at [protected]@idea.adityabirla.com or social media for further assistance. Also contact 198/12345 for services and complaints if any. Regards, Meeta.
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