[Resolved]  Idea Cellular — juice up vas of idea activated and charges deducted without any request or knowledge

Aug 12, 2017

Updated by Antukaluse Today i.e.12.8.17, i called idea customer care as per their trailing response.customer care informed me that i activated JUICE UP on 19.6.17 from web portal & till date 340 rs deducted from the account.again i asked to show me proof that i login to so called web portal & activated service .they told me nobody would refund ur 340 rs..Now my question is that idea should show me evidences that i login to that web portal and activated service else refund my hard earned money and apologize for such fraudulent act..finally if they did not respond genuinelly then i will compelled to exercise other options and quit idea forever to which i switched 1 year back..i have never experienced such fradulent act with any other service provider since last 17 years.

Aug 16, 2017

Updated by Antukaluse Period of 4 days lapsed no response from idea cellular customer care.Meanwhile i have gone through the details of idea site visit.Copy is attached herewith .From activity history it is clear that i have not visited idea site for 7 months i.e.from dec 16 to Aug 17.I expect idea should respond positively.

Anant D kaluse
Additional Executive Engineer
Govt of Maharashtra