[Resolved]  Idea Cellular Limited — Idea 2g unlimited speed is very slow

Address:403521
Website:www.ideacellular.com

Hello,

I have recharged Idea 2G 3GB Unlimited Internet pack at Rs. 298 on [protected] yesterday March 2 2016 which is giving me very less internet speed. I have not used more than 100 mb but why is this happening. Can't load even 240p video without buffering on YouTube. I paid almost 300 rupees for this. I am really not a rich person who could just waste money and recharge again for higher speed. My phone supports 2G, 3G networks. There is no network problem here. I live in Goa.
The Fair Usage Policy is that if I finish 3GB speed will be reduced to 40 kbps but I hardly get even 20kbps which is half of that. I am getting full H+ (HSPA+) network here. Why is Idea cheating me like this. I get a good download speed on 3G (about 1.1 mbps) but my friends get atleast 150 kbps on 2g.
Please solve my problem. I plead Consumercomplaints.in.
Atleast deliver 80 kbps so that I could atleast browse the internet properly without getting stuck in middle of gettinga blank page.
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Idea Costumer Care Support,

I received a call from your team. My problem is somewhat solved as he said according to the plain my speed would be decreased but I think 2G internet should still get 128 kbps speed right? The maximum speed now I get is 40-50 kbps which is quite good then 10 kbps I got before getting a call from Idea today at around 3:15 pm. I just wanted to make it clear that in 3G I get a lot bigger difference in speeed. I get upto 2 mbps but in 2g sooo less even on HSPA+. Anyways, thanks.
Dear Customer,

As per your telecon with our customer service associate on 3rd March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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