[Resolved] Idea Cellular Limited — Not getting proper service as I have complaint so many times

amit_it07

from Gurgaon, Haryana

Address:	411019
Website:	selfcare.ideabroadband.com

I have raised concern so many times regarding internet speed issue and also for internet gone again and again, But still I am getting same issue.I have complaint last time on 27th Aug 2016, But till now issue is not resolved and ticket is closed from Idea Cellular side.

How they can close the ticket without solving it?

Please find below details:
Idea Broadband Account Number:[protected]
Service Request creation date: 27/Aug/2016
Service Request number: TCT[protected]

Idea Broadband Customer Care Mail Id : [protected]@idea.adityabirla.com

Could you please help me for this issue.

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Oct 10, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Idea Cellular Customer Care's response Hi Amit,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Sumeet

Verified Support

Sep 02, 2016

Idea Cellular Customer Care's response Hi Amit,

As per your telecon with our customer service associate on 2nd September 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Abhi

Verified Support

Sep 09, 2016

Idea Cellular Customer Care's response Hi Amit,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Viral