[Resolved] Idea Cellular Limited — overcharging/ misleading/ poor services/ refund | |||
Dear sir, I am user of idea connection, Mobile # [protected]. I am Here complaint about bill dtd 10th November' 2017 of amount rs.8707.81, bill # Dlp[protected] It should be note more than Rs, 2223 (487+349+50+1199+149= rs 2223+ gst) I here by bring to your notice That the subjected bill has been Charged not prepared taking care of international Roaming pack as 1199 activated on 21st oct' 2017. Which was Suggested idea cellular limited Customer care as well as idea store, vikash marg, east Delhi. Today, 18th november' 2017, the idea Store person accepted his mistake but they did nothing To settle bill and suggested to email to appellate Authority. It was improper inaccurate And overcharged with respect to International roaming pack activated to my mobile Number [protected]. So i here writing to bring to Your notice that i am tired of talking To idea store and customer care, they are not giving Me satisfactory reply. Please consider this as my Last notice to idea cellular limited. If this bill is not settled and my Hard earned money is not refunded to me. I will claim my money back [protected]= rs. 6484.81. Please refund my Money Was this information helpful? | |||
Apr 4, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan, pack and usage charges. Also, we would like to inform you that when the International Roaming pack was availed the country mentioned in the bill wasn't included in the given pack. Hence, we request you to kindly clear all your dues to avoid the inconvenience. Regards, Lavina | |||
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