[Resolved]  Idea Cellular Limited — overcharging/ misleading/ poor services/ refund

Address:New Delhi, Delhi, 110031

Dear sir,

I am user of idea connection,
Mobile # [protected].

I am
Here complaint about bill dtd 10th
November' 2017 of amount rs.8707.81, bill #
Dlp[protected]

It should be note more than
Rs, 2223 (487+349+50+1199+149= rs
2223+ gst)

I here by bring to your notice
That the subjected bill has been
Charged not prepared taking care of international
Roaming pack as 1199 activated on 21st oct' 2017.

Which was
Suggested idea cellular limited
Customer care as well as idea store, vikash marg, east
Delhi.

Today, 18th november' 2017, the idea
Store person accepted his mistake but they did nothing
To settle bill and suggested to email to appellate
Authority.

It was improper inaccurate
And overcharged with respect to
International roaming pack activated to my mobile
Number [protected].

So i here writing to bring to
Your notice that i am tired of talking
To idea store and customer care, they are not giving
Me satisfactory reply.

Please consider this as my
Last notice to idea cellular limited.

If this bill is not settled and my
Hard earned money is not refunded to me.

I will claim my money back
[protected]= rs.
6484.81.

Please refund my
Money
Was this information helpful?
No (0)
Yes (0)
Apr 4, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Feb 24, 2018
Updated by Mark- UP Procurement Services
No refund// no communication
Verified Support
Feb 28, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan, pack and usage charges. Also, we would like to inform you that when the International Roaming pack was availed the country mentioned in the bill wasn't included in the given pack. Hence, we request you to kindly clear all your dues to avoid the inconvenience.

Regards,
Lavina
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information