[Resolved] Idea Cellular Limited — unauthorized deducted amount from main balance without concerned

Insa R.K.

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110089

I would like to draw your kind notice towards my post paid connection no. [protected] and the service provider is idea cellular limited. On 01.05.2018 unlimited pack of rs. 509.00 has been purchased online., in which unlimited all calls, 1gb data daily with 100 sms per day for 84 days. The said service is activated after the above purchase. However rs. 153.00 was the main balance has deducted by the services provider with any information. This is cheating with me and the same happened with my wife phone no. [protected] earlier.
In the reply they stated that you have used data after over the daily data benefits and consumed data from dated[protected]:36:44 to[protected]:56:26 so charges has been deducted as per 4p/10kb.in this connection i am unable to understand how it can be possible that after1 gb data / per day more data can be used on domestic number residing at rohini sector-15, delhi where the signals of 3/2g are very very poor mean to say nil.
Therefore, you are requested to look into the matter and take suitable action against the service provider for this type of behaviour with the innocent customers.

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Aug 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As we have registered complaint for your concern and resolution is communicated that, you did the recharge of Rs.509/- (Unlimited all calls, 1GB Data daily with 100 sms per day for 84 days) towards Idea number [protected] on 01/05/18. Further, we would like to inform you that mentioned number has been charged accordingly as per the standard charges of internet usage at 4paisa/10kb post consumption of freebies which is 1GB. Hence, we express our inability to refund the charged amount. However, we would suggest you to deactivate the data consent by dialling 1925 to avoid the inconvenience. For further assistance, kindly contact us on 12345.

Regards,
Neha