[Resolved]  Idea Cellular — lok nyayalaya intimation ! idea cellular - received a notice after 10 years

Hi,

I've started receiving mails with this subject recently. Not sure what about these notices are thought of posting complaint herewith, as i've disconnected the service back in Dec 2008 after clearing dues in person at Pune.

Also i tried calling the legal representative mention in the email below, however his number does not exist, what a pathetic service, even representative or calling nos are not active - Atul /[protected]

Thanks for the help in advance.

Here is the excerpt:

Notice.No.:- LOK/Apr/Idea/35636


Dear Customer,

Greetings of the Day.

This is to inform, you are requested to attend Lok Adalat at shivaji Nagar Court on 22thApr2018 from 10.30 am to 3.00 pm for settlement of your account

As per the agreement signed, you have agreed to pay the outstanding dues of Rs.3172 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries, please get in touch with legal Representative on: - Atul /[protected]


We value your association with Idea, Looking forward for your cooperation!

To Pay Bill for Inactive Idea Number or Idea number ported to other Operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number
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May 21, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our record, your outstanding amount towards the mentioned account number i.e.[protected] is pending with us due to which you've been notified. Also, we would like to inform you that your given account was deactivated in the year of 2011. Hence, we request you to clear all your dues to avoid the inconvenience.

Regards,
Lavina
Apr 19, 2018
Updated by anuragkin
Dear Idea Team,

I have the full and final settlement letter from Idea with no dues outstanding.

Regards,
Anurag
Verified Support
Apr 19, 2018
Idea Cellular Customer Care's response
Dear Customer,

We request you to provide us the screenshot of the letter of full & final settlement provided to you towards the given account number i.e.[protected] for further assistance.

Regards,
Lavina
Apr 19, 2018
Updated by anuragkin
Dear Team,

Currently i am not in India and will be travelling for work until June 2018, will provide you the screenshot once i am back. Currently no one has access to those documents hence cant provide you the details now.

But this is really disgusting and unprofessional that after so many years of clearing all dues you are sending a legal notice without any email communication.

Regards,
Anurag
Verified Support
Apr 20, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconconvenience caused. We do understand your concern. Also, would like to resolve your issue as soon as possible. Hence, kindly share us the screenshot of the letter of full & final settlement provided to you towards the given account number i.e.[protected] to assist you further.

Regards,
Lavina
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