Idea Cellular Ltd. — Fraud information form idea 121 service

Address:

Tirunelveli, Tamil Nadu

Respected sir i am a idea customer, to know the internet offers i called 121 service from my idea cell phone. i heard a computer voice to press one or two or three, i pressed three to know my internet offer. After pressing that a computer voice told that for rupees 7 one day pack you will get 100MB data, to activate it press five it told. i activated the pack by pressing the option five. After the activation i started using the internet. i just used not more that 50MB suddenly net is not connected. i removed the sim and inserted it once again, i got shocked after seeing the balance amount it was showing "your balance is:0.00. my whole balance was detected. when i conducted the idea customer care they told that they have detected the amount for using internet but i have not used more than 100MB (as told in your help line number 121). for this your customer care has told that all the planes have been changed after 12.08.2015. you will get only 30MB for rupees 7 our system is not updated till yet. i am asking you without updating your system why you are changing the plan. i have been fooled by you system on 13.08.2015. it's an forgery to the customer by giving a wrong date to the customer and detected the money for it. still today you system is not updated, still i am hearing the same from your 121 service (for rupees 7, 100MB) i want my money back, if not i will go to consumer court for doing forgery to me. please hear the audio in the attachment when i conducted your customer care, its an recorded call for the proof of your system non-update, fraud information and wasted the time of your customer. . The attached conversation is in Tamil language. my idea number is:[protected]