[Resolved] Idea Cellular — misbehave and wrong information conveyed

Vishesh Khera

from Noida, Uttar Pradesh

Address:

110051

I would like to bring in your notice that ms. Kanika chowdhary using the number [protected] called me regarding the bill payment of my number which according to her was due for 3 moths. Despite repeatedly asking her to check again as i had personally cleared all the outstanding on 19th of april. She said "if the bill is not cleared by 3 pm on 2nd of may which is today. This shall go to court. And i had to miss my important work to personally go check over this problem. I got to know that the bill was already cleared. And after i called her to check over the problem there was no change in her behavior.
I request you to check on this matter personally.

Thanking you
Vishesh khera

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Jun 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Apr 27, 2018

Advocate virendra kumar saini's response Call back

Verified Support

May 04, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the outstanding amount for the mentioned number i.e. [protected] has been cleared and the same has been updated successfully in the account. Also, we've taken note of your feedback for further improvement of our services.

Regards,
Lavina

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Comments

Advocate virendra kumar saini

from Jaipur, Rajasthan

My account no [protected] but not payment for the idea money

Idea Cellular Customer Care's response, May 2, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We request you to contact on the given toll free number 18002092265 for Idea money related complaint or queries.

Regards,
Lavina

Kranthikumar7

from Pune, Maharashtra

I recharged with 179 rupees on this number [protected].

Money was deducted from my account but amount was not credited on my number.

Transaction Id: SB498800

Request you to refund my money.

Idea Cellular Customer Care's response, May 2, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. As per our record, there's no such recharge credited in your account. Hence, we request you to wait for 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge post 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lavina

Kranthikumar7

from Pune, Maharashtra

Hi Team,

i have not received my money.

please take action against IDEA company.

Idea Cellular Customer Care's response, May 13, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We request you provide us the screenshot of the complete bank statement done from the date of the recharge to till date post 7 working days from the date of the recharge availed to assist you further.

Regards,
Lavina