[Resolved]  Idea Cellular — Misbehave by your representative

Address:New Delhi, Delhi

Sir/Madam I received a call on my idea no. [protected] on 8.11.2014 from a no. [protected] at 10.32 am when I was working in court and the name was appearing in True Caller as Priya, who informed me she is calling from Idea. She was enquiring about Advocate Mr. Mohit Lahoty and regarding some bill payment issue. There might be some payment issue between You and MR. Lahoty. I told her yes I know him being lawyer and I cannot ask anyone to pay or not to pay as I am not his or their family. You people should solve this issue with them only. She refuted and used very wrong and unparliamentary language as that very moment saying;;;;; " JAB PHONE PAR BAAT KARTI HAI TAB TO PROBLEM NAHI HOTI. TUJHE WARNING DE RAHI HOON USE BOL BILL DE DEGA NAHI TO TU PHUGTEGI" Its such a shocking and unexpected thing which shocked me for a second. I warned her not to use or say such words its not the way of talking on this she again said... BADI AAI HUME SAMJHANE WALI ... AGAR USNE BILL NAHI DIYA NA TO TU DEKH LENA KYA HOGA ... and she cut the phone. Its something untoleratable thing and i want strict action against your these type of agents or i will forced to take legal action for this act against your company. Hope i will hear soon from you about this with a positive reply.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 18th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information