[Resolved] Idea Cellular — mobile balance deducted unnecessarily
D
deshmanth reddy
from Paloncha, Telangana
My balance of 10₹ was deducted unnecessarily. Called the customer care executive but he told that the balance was deducted due to dialing of some *# numbers and when I asked what was that number I dialled he transferred the call to higher management immediately and the manager also told same thing. Specifically they were not specifying the exact reason why the balance was deducted and I did not dial any of those numbers. The executive was also very harsh in giving the reply. I need my 10₹ even though the amount is small.
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Sep 22, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.
Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.
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Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.
Regards,
Prajkat