[Resolved] Idea Cellular — mobile balance deduction | |
Submit a complaint Hi6 I had lost an amount of ₹56 from my number. This is the second time its getting deducted automatically saying that i had downloaded some services which i didn't even see or know about. At the first time it happened on 5/3/18 saying i have downloaded an animation nazara which i didn't see or know about and i registered a complaint to the customer care and the complaint and it was not solved. And yesterday 8/3/18 night it got deducted again saying i have downloaded a new arrival gm from indiagames and got deducted 70. As i only used to keep the balance in my mobile for the international calls. Please take this fraudulent issue done by idea sim provider seriously as many of the customers are facing the same recently as i came to know when i enquired. I want them to pay the fine for wot i lost and my valuable time that is wasted because of their fraudulent works. Was this information helpful? | |
Apr 12, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 12, 2018 Idea Cellular Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused. As per our record, you've been charged while using WAP services for the mentioned number. Hence, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the complete deduction details or the screenshot of the same for further assistance.
Regards,
Lavina