[Resolved]  Idea Cellular — mobile number deactivated without any reason.

Address:

Khordha, Odisha, 751014

Dear sir,
My name is tapan kumar sahoo & my idea mobile number is [protected].3 days back my idea number suddenly stopped working. I couldn't understand what's went wrong. Suddenly i reached idea store near to me which address is m/s unique solution, situated at: shop no-3, metro mansion apartment, ravi talkies road, lewis rd, square, bhubaneswar, odisha 751003. Upon reaching there, the concerned authority checked my mobile number and told me that due to non usage my number got deactivated & in order to activate i bound to take post paid connection in that number. They forced me to take postpaid connection in that idea number to get it activated but i denied that & asked to them that how can my number deactivated by showing reason for non usage as i am frequently making calls from that number & keep recharging even as per trai mandate operator can't deactivate prepaid number if there is incoming calls to this number & it must include in usage category. I regularly receive incoming calls then how idea company deactivated my number. But all my words went vain & store excutive refused me to help if i am not taking postpaid connection. Then on 1st october 2018 i approched your main idea store which is patia my idea idea cellular ltd
Address: plot no. 437, ground floor, patia, upon reaching there, excutive checked & told me that your aadhar number is linked with more than 4 idea mobile connection & therefore your number got deactivated. I couldn't understand who telling the truth. I told to him that omi have only one idea number which is linked with my aadhar & i don't have any other idea number which is linked with my aadhar but concerned person never listened to me and told6me that we are sorry but we can't help you. I don't know he spoke truth or not but i don't know anything about what exact issues is? But i have only one idea connection & don't have other idea number. If my aadhar linked with other idea number then investigate the matter & resolve my concern asap. Thanks.
My alternate contact no is [protected]