Idea Cellular — Mobile Service stopped

Address:

Pune, Maharashtra

I have submitted the request to change my number ([protected] ) from postpad to prepaid on 15-July-2015. After 3 days, i received message that the request could not complete. After that i submitted request again on 22-Aug. This i paid Rs-100/- extra so avoid any unpaid amount. I received message that the request will complete by 26-Aug. The service was not restored for my mobile no and I called customer care number (both prepaid and prepaid) on 27-Aug. The response from Post Paid customer executive was that the service is complete and i should call prepaid customer care. The response from Pre-Paid customer executive was that they did not receive any information and i should call post-paid customer care. I visited Idea Center again on 28-Aug. Person at idea center mentioned that prepaid connection will be restored by 29-Aug. Today, on 30-Aug, I called again to customer care for post paid the response was same that service is complete and i should call prepaid customer care. I called prepaid customer executive and received the same response that that they did not receive any information and i should call post-paid customer care. The new SIM no to me is[protected] 80713. I request you to look into this matter and expedite the closure. Regards Vivek medhekar