[Resolved] Idea Cellular — Money debit without any reason

sunnydit

from Noida, Uttar Pradesh

Address:

Muzaffarpur, Bihar, 842001

My idea mobile number is [protected] in Bihar and Jharkhand circle. Whenever i recharge my mobile, Rs 60 gets deducted from my main balance. when i tried to call the Idea customer care number, there was no satisfactory reply from them, they are telling that you have called any ISD number. In actual i have not called any ISD number and inspite of this i have asked him to tell me the number on which i called, he asked me about all details which i used to take my connection and said that the details are verified but instead he was unable to tell the number.

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Aug 30, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 13, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 16, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular