[Resolved] Idea Cellular — money deducted from bank, recharge not done

Skusare

from Pune, Maharashtra

Address:

411051

Mobile number - [protected]
Online recharge done for 198.

Money deducted from the bank. Please see the mail from bank.

Dear customer,

You have made an online payment of inr 198.0 with transaction id [protected] towards payee bill desk from your account xxxxxxxx5029 on aug, 02, 2017 at 17:31 hours.

However received an error on idea website as below:

Sorry! Your payment cannot be processed this time. Please try again.

Please revert the amount back to my bank or recharge the number with the said amount.

Kind regards
Sarang

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Sep 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

We have forwarded your issue to our concern team, you will receive a call soon.

Regards,
Neha L