[Resolved] Idea Cellular — my account balance got deducted twice while recharging from my idea mobile app

Pasalapudi Srilakshmisruthi

from Tadepallegudem, Andhra Pradesh

Address:

500011

I was recharging (Rs.179) for [protected] from my idea mobile app. Payment got cancelled 3 times with some error message. At last it successfully got recharged. I saw the recharge successful message only once but my recharge history shows that it got recharged twice and by balance got deducted twice. How come my account balance deducted and recharge got successful when i got error message for payment. Please refund my money as soon as possible

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Aug 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, you've confirmed that your concern with regards to recharge issue has been resolved as the validity of mentioned recharge amount is accumulated.

Regards,
Neha