[Resolved] Idea Cellular — my balance is deducted | |
My parents use a idea sim card no [protected] and they didn't know how to operate the mobile properly. A service pack is activted by idea and balance is deducted on regular basis without anyone knowledge. Whenever a recharge si done on mobile, they deduct some amount depending upon the balance. How a service can deduct amount according to balance. My parents didnt know how to operate mobile properly except receiving or cut an call and thats mean like idea will cut any amount in the name of service. Was this information helpful? | |
May 30, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 28, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like to inform you that you've been charged for subscription of Value added services. Hence, we express our inability to refund the same. However, to deactiavte the same you can call on 155223. For further clarification on the same, kindly get back to us on 198 or 12345. Regards, Neha Verified Support Apr 28, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like to inform you that you've been charged for subscription of Value added services. Hence, we express our inability to refund the same. However, to deactivate the same you can call on 155223. For further clarification on the same, kindly get back to us on 198 or 12345. (Kindly ignore the previous comment) Regards, Neha | |
 2 Comments | |
Comments
Hi out going messages are not going how many times i can try but not going please take complaint and solve my problem
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Idea Cellular Customer Care's response, May 4, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina
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Sorry for the inconvenience caused. We would like to inform you, that the value added service has been deactivated successfully for the mentioned number. Also, we suggest you to install My Idea Application or check My Idea Website to manage your account & check your account related information. For further assistance, kindly reach us on 12345 or 198.
Regards,
Lavina