[Resolved] Idea Cellular — my idea app does not give me proper value of my recharge

how to create a positive mind keep

from Noida, Uttar Pradesh

Address:

110084

Sir my mobile no is [protected] / on 21 jan 2108 my idea app shows me an offer of 198rs, offer is that unimited l+ncalls+1gb daily for 70 days but after recharge i get only 2gb data and l+n unlimited call for 28 days, it is cheeting with me and i call coustmer care they tell me they give your benifits tomorrow but today 24jan2018 they tell its a technical eroor in app

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Mar 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our team will get in touch with you for the same.

Regards,
Lavina

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Comments

Suyash07

from Mumbai, Maharashtra

I want my call and message records of last month..
Plz.. send me that on my email..

Idea Cellular Customer Care's response, Feb 12, 2018

Verified Support

Dear Customer,

We would like to inform you, that to get the details of your Idea contact number you can mark an e-mail on [email protected] or else you can send an SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If your e-mail id is not registered with us first register your e-mail id follow these steps i.e. send EMAILID<space> e-mail address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can check your outgoing call and SMS details in My Idea Application or Website.

Regards,
Lavina