[Resolved] Idea Cellular — my idea number [protected] is still switched off transition from postpaid to prepaid

Arvind9110

from Pune, Maharashtra

Address:	411057
Website:	www.ideavcellular.com

I got my idea number converted from postpaid to prepaid because of which my number gort switched off as postpaid connection is closed but prepaid connection is still not opened.

Customer executives are just ggood for nothing saying that there is technical issue which will take time.

If this internal transition cannot be resolved in given time taking days for fixation then how can a customer rely on idea services.

This has blcoked me from all things.

Please help.

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Jun 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 12, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the mentioned number is permanently deactivated from postpaid. Hence, requesting you to visit nearest My Idea Store along with necessary documents in order to process the request and activate the same in prepaid. Please refer to the given link to know about the nearest store
https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra-goa

Regards,
Neha