[Resolved] Idea Cellular — my mobile number is temporary on hold

T S R vidhya

from Vijayawada, Andhra Pradesh

Address:

Krishna, Andhra Pradesh

Dear sir,
My mobile number is temporary on hold from 16 days. We recently convert from tata docomo (Postpaid) to idea (Prepaid). And we paid all docomo postpaid bill. We give sufficient information in idea office near us but no response. Still it is on hold. It's long hours that the data and call also not working. So please its a kind request to release our number from temporary hold.

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Sep 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. As per our record, the mentioned number has been inactive due to previous operator dues weren't cleared. Kindly visit to the nearest My Idea Store along with your valid document & payment receipt of the previous operator for the number availability. If the given number is available, we'll surely assist you for the same.Refer to the below given link for the nearest My Idea store,
https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=andhra-pradesh. And further clarification kindly share your alternet number.

Regards,
Prajakta

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Comments

Priyanka Belede

from Idukki, Kerala

As per my knowledge I haven't activated my call barring but I got activated I tried by. Default password and #341*pin#also. But also no use pls sort my problem.

Idea Cellular Customer Care's response, Aug 21, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.

Regards,
Prajakta