[Resolved] Idea Cellular — my sim is lost and blocked, still my postpaid bill is getting generated

Sonali20071989

from Delhi, Delhi

Address:

Khordha, Odisha, 751003

My idea sim was lost and i have blocked the sim through customer care, still my postpaid bill is getting generated for each month. They have collected the bill amount from my home without informing me about the same. Its really frustrating to deal with idea customer care as they are not responding to any queries properly.
Kindly refund my money (Bill amount collected) and stop generating the bill for the same number.

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Apr 2, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan rental and usage charges till the date of disconnection of your account. However, the payment for the same has been updated successfully towards the same.

Regards,
Lavina