[Resolved] Idea Cellular — net was not working

Neelu Kanojiya

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

Hi,

My internet on mobile number [protected] was not working on may through mobile data, then i changed my postpaid sim to prepaid. Now they are saying that i used the data of 2936 rs which is impossible. I have complaint about this and have registered a complain. Still they are demanding money.

Please take some necessary action, as my data was not working and they are charging for data.

Was this information helpful?

No (0)

Yes (0)

Sep 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

Please follow the steps given below:

Idea Internet Settings
1. Tap Apps.
2. Tap Settings.
3. Tap SIM card manager.
4. Tap Mobile data.
5. Tap SIM (on which service is enabled).
6. Press Back key.
7. Tap Data usage.

8. Tap SIM (on which service is enabled).
9. Mobile data should be enabled.
10. Press Back key.
11. Tap Mobile networks.
12. Tap Access Point names.
13. Tap SIM (on which service is enabled).
14. Tap Add.
15. Tap Name.
16. Enter Idea Internet and tap OK.
17. Tap APN.
18. Enter internet and tap OK.
19. Ensure APN Protocol should be IPv4 or IPv4/IPv6 than Tap More.
20. Tap Save.
21. Now account is created.

Still you face the issue please write us back.

Regards,
Neha L